{"id":2,"date":"2016-05-18T20:31:34","date_gmt":"2016-05-18T20:31:34","guid":{"rendered":"http:\/\/special-auto.ro\/?page_id=2"},"modified":"2025-07-17T10:35:24","modified_gmt":"2025-07-17T07:35:24","slug":"garantii-si-retur","status":"publish","type":"page","link":"https:\/\/special-auto.ro\/en\/garantii-si-retur\/","title":{"rendered":"Garantie si returnare"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1752737515465 vc_row-has-fill vc_row-o-full-height vc_row-o-columns-top vc_row-o-content-top vc_row-flex wd-rs-6878a6e8f3da6\"><div class=\"wpb_column vc_column_container vc_col-sm-12 wd-rs-6878a78369e07\"><div class=\"vc_column-inner vc_custom_1752737720509\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element vc_custom_1752737410829 inline-element text-larger\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1 data-start=\"137\" data-end=\"192\"><strong data-start=\"139\" data-end=\"192\">Procedura de Garan\u021bie \u0219i Returnare \u2013 Special Auto<\/strong><\/h1>\n<h2 data-start=\"194\" data-end=\"209\"><strong data-start=\"197\" data-end=\"209\">Garan\u021bie<\/strong><\/h2>\n<p data-start=\"211\" data-end=\"312\">Toate produsele comercializate pe <a class=\"\" href=\"http:\/\/www.special-auto.ro\" target=\"_new\" rel=\"noopener\" data-start=\"245\" data-end=\"294\">www.special-auto.ro<\/a> sunt \u00eenso\u021bite de:<\/p>\n<ul data-start=\"313\" data-end=\"384\">\n<li data-start=\"313\" data-end=\"332\">\n<p data-start=\"315\" data-end=\"332\">Factur\u0103 fiscal\u0103<\/p>\n<\/li>\n<li data-start=\"333\" data-end=\"357\">\n<p data-start=\"335\" data-end=\"357\">Chitan\u021b\u0103 de \u00eencasare<\/p>\n<\/li>\n<li data-start=\"358\" data-end=\"384\">\n<p data-start=\"360\" data-end=\"384\">Certificat de garan\u021bie<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"386\" data-end=\"573\">Garan\u021bia legal\u0103 este oferit\u0103 conform <strong data-start=\"423\" data-end=\"445\">Legii nr. 449\/2003<\/strong>, care transpune \u00een dreptul rom\u00e2n <strong data-start=\"479\" data-end=\"503\">Directiva 1999\/44\/CE<\/strong>, f\u0103r\u0103 a limita sau restric\u021biona drepturile legale ale cump\u0103r\u0103torului.<\/p>\n<h3 data-start=\"575\" data-end=\"604\"><strong data-start=\"579\" data-end=\"604\">Condi\u021bii de garan\u021bie:<\/strong><\/h3>\n<ul data-start=\"606\" data-end=\"1061\">\n<li data-start=\"606\" data-end=\"698\">\n<p data-start=\"608\" data-end=\"698\">Produsele sunt interschimbabile cu piesele originale, conform cataloagelor produc\u0103torilor.<\/p>\n<\/li>\n<li data-start=\"699\" data-end=\"751\">\n<p data-start=\"701\" data-end=\"751\">Garan\u021bia acoper\u0103 <strong data-start=\"718\" data-end=\"750\">doar defectele de fabrica\u021bie<\/strong>.<\/p>\n<\/li>\n<li data-start=\"752\" data-end=\"842\">\n<p data-start=\"754\" data-end=\"842\">\u00cen caz de imposibilitate de repara\u021bie sau \u00eenlocuire, se restituie contravaloarea piesei.<\/p>\n<\/li>\n<li data-start=\"843\" data-end=\"939\">\n<p data-start=\"845\" data-end=\"939\">Garan\u021bia este valabil\u0103 <strong data-start=\"868\" data-end=\"939\">doar dac\u0103 montajul a fost realizat \u00eentr-un service autorizat R.A.R.<\/strong><\/p>\n<\/li>\n<li data-start=\"940\" data-end=\"1061\">\n<p data-start=\"942\" data-end=\"1061\">Termen maxim de solu\u021bionare: <strong data-start=\"971\" data-end=\"997\">15 zile calendaristice<\/strong> de la primirea piesei defecte \u00eempreun\u0103 cu documentele necesare.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"1063\" data-end=\"1088\"><strong data-start=\"1067\" data-end=\"1088\">Durata garan\u021biei:<\/strong><\/h3>\n<ul data-start=\"1090\" data-end=\"1289\">\n<li data-start=\"1090\" data-end=\"1161\">\n<p data-start=\"1092\" data-end=\"1161\"><strong data-start=\"1092\" data-end=\"1133\">Piese de folosin\u021b\u0103 \u00eendelungat\u0103 (noi):<\/strong> 18 luni de la data facturii<\/p>\n<\/li>\n<li data-start=\"1162\" data-end=\"1237\">\n<p data-start=\"1164\" data-end=\"1237\"><strong data-start=\"1164\" data-end=\"1210\">Piese de folosin\u021b\u0103 \u00eendelungat\u0103 (folosite):<\/strong> 3 luni de la data facturii<\/p>\n<\/li>\n<li data-start=\"1238\" data-end=\"1289\">\n<p data-start=\"1240\" data-end=\"1289\"><strong data-start=\"1240\" data-end=\"1262\">Piese consumabile:<\/strong> Nu beneficiaz\u0103 de garan\u021bie<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1291\" data-end=\"1609\"><strong data-start=\"1291\" data-end=\"1337\">Exemple de piese de folosin\u021b\u0103 \u00eendelungat\u0103:<\/strong> arcuri, amortizoare, ambreiaje, elemente de caroserie, sisteme de e\u0219apament, faruri, stopuri, pompe, piese de motor etc.<br data-start=\"1458\" data-end=\"1461\"><strong data-start=\"1461\" data-end=\"1494\">Exemple de piese consumabile:<\/strong> filtre (aer, ulei, combustibil, polen), becuri, lichide auto, \u0219terg\u0103toare, bujii, pl\u0103cu\u021be \u0219i discuri de fr\u00e2n\u0103 etc.<\/p>\n<p data-start=\"1611\" data-end=\"1797\">\u26a0\ufe0f <strong data-start=\"1614\" data-end=\"1657\">Nu oferim garan\u021bie pieselor electronice<\/strong> (ex: senzori, module, unit\u0103\u021bi de control, debitmetre etc.) deoarece acestea <strong data-start=\"1734\" data-end=\"1763\">nu pot fi testate complet<\/strong> \u00een toate condi\u021biile de utilizare.<\/p>\n<hr data-start=\"1799\" data-end=\"1802\">\n<h2 data-start=\"1804\" data-end=\"1859\"><strong data-start=\"1807\" data-end=\"1859\">Documente necesare pentru solicitarea garan\u021biei:<\/strong><\/h2>\n<ol data-start=\"1861\" data-end=\"2369\">\n<li data-start=\"1861\" data-end=\"1921\">\n<p data-start=\"1864\" data-end=\"1921\">Factura sau bonul fiscal emis de S.C. Special Auto S.R.L.<\/p>\n<\/li>\n<li data-start=\"1922\" data-end=\"1949\">\n<p data-start=\"1925\" data-end=\"1949\">Certificatul de garan\u021bie<\/p>\n<\/li>\n<li data-start=\"1950\" data-end=\"2020\">\n<p data-start=\"1953\" data-end=\"2020\">Factur\u0103 fiscal\u0103 \u0219i devizul de montaj de la service autorizat R.A.R.<\/p>\n<\/li>\n<li data-start=\"2021\" data-end=\"2122\">\n<p data-start=\"2024\" data-end=\"2122\">Pentru compresoarele A\/C: factur\u0103 filtru usc\u0103tor \u0219i supap\u0103 expansiune + dovada \u00eenlocuirii acestora<\/p>\n<\/li>\n<li data-start=\"2123\" data-end=\"2194\">\n<p data-start=\"2126\" data-end=\"2194\">Constatarea service-ului autorizat + raport tester (unde este cazul)<\/p>\n<\/li>\n<li data-start=\"2195\" data-end=\"2249\">\n<p data-start=\"2198\" data-end=\"2249\">Copie dup\u0103 autoriza\u021bia tehnic\u0103 R.A.R. a atelierului<\/p>\n<\/li>\n<li data-start=\"2250\" data-end=\"2309\">\n<p data-start=\"2253\" data-end=\"2309\">Reclama\u021bie garan\u021bie (emis\u0103 de v\u00e2nz\u0103tor, unde este cazul)<\/p>\n<\/li>\n<li data-start=\"2310\" data-end=\"2369\">\n<p data-start=\"2313\" data-end=\"2369\">Copia certificatului de \u00eenmatriculare al autovehiculului<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2371\" data-end=\"2374\">\n<h2 data-start=\"2376\" data-end=\"2428\"><strong data-start=\"2379\" data-end=\"2428\">Garan\u021bia se anuleaz\u0103 \u00een urm\u0103toarele situa\u021bii:<\/strong><\/h2>\n<ul data-start=\"2430\" data-end=\"2892\">\n<li data-start=\"2430\" data-end=\"2488\">\n<p data-start=\"2432\" data-end=\"2488\">Piesa nu a fost montat\u0103 \u00eentr-un service autorizat R.A.R.<\/p>\n<\/li>\n<li data-start=\"2489\" data-end=\"2549\">\n<p data-start=\"2491\" data-end=\"2549\">Montaj incorect sau \u00eempreun\u0103 cu piese conexe defecte\/uzate<\/p>\n<\/li>\n<li data-start=\"2550\" data-end=\"2602\">\n<p data-start=\"2552\" data-end=\"2602\">Piesa folosit\u0103 \u00een alte scopuri dec\u00e2t cele indicate<\/p>\n<\/li>\n<li data-start=\"2603\" data-end=\"2669\">\n<p data-start=\"2605\" data-end=\"2669\">Identificare gre\u0219it\u0103 din cauza datelor eronate oferite de client<\/p>\n<\/li>\n<li data-start=\"2670\" data-end=\"2736\">\n<p data-start=\"2672\" data-end=\"2736\">Suprasolicitare, \u00eentre\u021binere necorespunz\u0103toare, lipsa reviziilor<\/p>\n<\/li>\n<li data-start=\"2737\" data-end=\"2770\">\n<p data-start=\"2739\" data-end=\"2770\">Utilizare \u00een competi\u021bii\/raliuri<\/p>\n<\/li>\n<li data-start=\"2771\" data-end=\"2822\">\n<p data-start=\"2773\" data-end=\"2822\">Accident sau expunere la factori externi\/naturali<\/p>\n<\/li>\n<li data-start=\"2823\" data-end=\"2876\">\n<p data-start=\"2825\" data-end=\"2876\">Lovituri, \u00eendoituri, rupturi sau deform\u0103ri vizibile<\/p>\n<\/li>\n<li data-start=\"2877\" data-end=\"2892\">\n<p data-start=\"2879\" data-end=\"2892\">Uzur\u0103 normal\u0103<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2894\" data-end=\"2897\">\n<h2 data-start=\"2899\" data-end=\"2928\"><strong data-start=\"2902\" data-end=\"2928\">Procedura de Returnare<\/strong><\/h2>\n<p data-start=\"2930\" data-end=\"3058\">Conform <strong data-start=\"2938\" data-end=\"2953\">OUG 34\/2014<\/strong>, consumatorul are dreptul s\u0103 se retrag\u0103 din contract <strong data-start=\"3007\" data-end=\"3031\">\u00een termen de 14 zile<\/strong>, f\u0103r\u0103 a justifica decizia.<\/p>\n<h3 data-start=\"3060\" data-end=\"3078\"><strong data-start=\"3064\" data-end=\"3078\">Important:<\/strong><\/h3>\n<ul data-start=\"3079\" data-end=\"3320\">\n<li data-start=\"3079\" data-end=\"3148\">\n<p data-start=\"3081\" data-end=\"3148\">Dreptul de retragere este <strong data-start=\"3107\" data-end=\"3148\">valabil doar pentru persoanele fizice<\/strong><\/p>\n<\/li>\n<li data-start=\"3149\" data-end=\"3206\">\n<p data-start=\"3151\" data-end=\"3206\">Se aplic\u0103 doar pentru <strong data-start=\"3173\" data-end=\"3206\">produsele livrate prin curier<\/strong><\/p>\n<\/li>\n<li data-start=\"3207\" data-end=\"3320\">\n<p data-start=\"3209\" data-end=\"3320\">Notificarea retragerii se face <strong data-start=\"3240\" data-end=\"3252\">\u00een scris<\/strong>, la: <strong data-start=\"3258\" data-end=\"3284\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3260\" data-end=\"3282\">office@special-auto.ro<\/a><\/strong>, \u00eenainte de expirarea celor 14 zile<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3322\" data-end=\"3356\"><strong data-start=\"3326\" data-end=\"3356\">Condi\u021bii pentru returnare:<\/strong><\/h3>\n<ul data-start=\"3358\" data-end=\"3522\">\n<li data-start=\"3358\" data-end=\"3426\">\n<p data-start=\"3360\" data-end=\"3426\">Produsul trebuie s\u0103 fie <strong data-start=\"3384\" data-end=\"3426\">\u00een aceea\u0219i stare \u00een care a fost livrat<\/strong><\/p>\n<\/li>\n<li data-start=\"3427\" data-end=\"3476\">\n<p data-start=\"3429\" data-end=\"3476\">Ambalajul original, accesorii, etichete intacte<\/p>\n<\/li>\n<li data-start=\"3477\" data-end=\"3522\">\n<p data-start=\"3479\" data-end=\"3522\">Returnarea se face <strong data-start=\"3498\" data-end=\"3518\">prin Fan Courier<\/strong> la:<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"3524\" data-end=\"3613\"><strong data-start=\"3524\" data-end=\"3613\">S.C. Special Auto S.R.L.<br data-start=\"3550\" data-end=\"3553\">Cartierul Soromiclea Nr.12<br data-start=\"3579\" data-end=\"3582\">545400 Sighi\u0219oara, Jud. Mure\u0219<\/strong><\/p>\n<ul data-start=\"3615\" data-end=\"3746\">\n<li data-start=\"3615\" data-end=\"3696\">\n<p data-start=\"3617\" data-end=\"3696\">Rambursarea contravalorii se face <strong data-start=\"3651\" data-end=\"3671\">\u00een maxim 14 zile<\/strong> de la primirea returului<\/p>\n<\/li>\n<li data-start=\"3697\" data-end=\"3746\">\n<p data-start=\"3699\" data-end=\"3746\">Costurile de returnare sunt suportate de client<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3748\" data-end=\"3783\"><strong data-start=\"3752\" data-end=\"3783\">Nu se accept\u0103 retur pentru:<\/strong><\/h3>\n<ul data-start=\"3785\" data-end=\"4218\">\n<li data-start=\"3785\" data-end=\"3839\">\n<p data-start=\"3787\" data-end=\"3839\">Ambalaj deteriorat sau lips\u0103 etichete\/inscrip\u021bion\u0103ri<\/p>\n<\/li>\n<li data-start=\"3840\" data-end=\"3873\">\n<p data-start=\"3842\" data-end=\"3873\">Produse f\u0103r\u0103 ambalajul original<\/p>\n<\/li>\n<li data-start=\"3874\" data-end=\"3919\">\n<p data-start=\"3876\" data-end=\"3919\">Produse f\u0103r\u0103 accesorii\/componente originale<\/p>\n<\/li>\n<li data-start=\"3920\" data-end=\"3957\">\n<p data-start=\"3922\" data-end=\"3957\">Produse montate, vopsite sau sudate<\/p>\n<\/li>\n<li data-start=\"3958\" data-end=\"4030\">\n<p data-start=\"3960\" data-end=\"4030\">Produse comandate gre\u0219it din cauza datelor eronate furnizate de client<\/p>\n<\/li>\n<li data-start=\"4031\" data-end=\"4070\">\n<p data-start=\"4033\" data-end=\"4070\">Comenzi speciale sau externe cu avans<\/p>\n<\/li>\n<li data-start=\"4071\" data-end=\"4165\">\n<p data-start=\"4073\" data-end=\"4165\">Module programate, piese pentru ma\u0219ini non-UE, piese de siguran\u021b\u0103 (airbaguri, centuri), huse<\/p>\n<\/li>\n<li data-start=\"4166\" data-end=\"4218\">\n<p data-start=\"4168\" data-end=\"4218\">Lichide auto (uleiuri, antigel, lichid fr\u00e2n\u0103 etc.)<\/p>\n<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Procedura de Garan\u021bie \u0219i Returnare \u2013 Special Auto Garan\u021bie Toate produsele comercializate pe www.special-auto.ro sunt \u00eenso\u021bite de: Factur\u0103 fiscal\u0103 Chitan\u021b\u0103","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.6-RC7) - 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